Technical Support Manager

Job Description:

General Summary:

Manages a group or department of individual contributors and/or supervisors with in an area of functional, technical or product expertise. Provides technical problem support,management, resolution and communication as appropriate.

Principal Duties and Responsibilities:

·        Manages the activities of a group or department of individual contributors and/or supervisors responsible for providing on-site/remote support in resolving customer issues when problems have been escalated and the first line product support in the field has failed to identify or fix equipment or software issues. Provides customer support for moderately complex technical issues and problems.

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