Customer Support Engineer

Job Description:

Position Summary and Key Areas of Responsibility:

·        Position responsible for installation, maintenance and repairs on equipment with in an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

·        Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements

·        Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders

Read More....