1.Installing, configuring and troubleshooting hardware.
2.System formatting/ Installing the anti-virus drivers and softwares and manage troubleshooting calls and Configuring and trouble shooting of Outlook Express and Microsoft Outlook
3.To manage Hardware/ Software and networking problems.
4.Ability to analyse the troubleshooting and close the assigned calls in a limited time frame.
Overall Role purpose: Ensures delivery and management of the end-to-end technical support service. Performs operational support for server hardware and platform software. Acts as liaison between project team members,customers, and installation team to ensure projects are implemented seamlessly.Investigates and resolves hardware and software incidents, performs root cause analysis to identify underlying problems, monitors and optimizes infrastructure performance, and manages backups. Communicates effectively with customers to ensure problems are understood and resolved. Maintains support documentation and asset and configuration data repositories.
Overall Role purpose: Ensures delivery and management of the end-to-end technical support service. Performs operational support for server hardware and platform software. Acts as liaison between project team members,customers, and installation team to ensure projects are implemented seamlessly.Investigates and resolves hardware and software incidents, performs root cause analysis to identify underlying problems, monitors and optimizes infrastructure performance, and manages backups. Communicates effectively with customers toensure problems are understood and resolved. Maintains support documentation and asset and configuration data repositories.
1.Installing, configuring and troubleshooting hardware.
2.System formatting/ Installing the anti-virus drivers and softwares and manage troubleshooting calls and Configuring and troubleshooting of Outlook Express and Microsoft Outlook
3.To manage Hardware/ Software and networking problems.
4.Ability to analyse the troubleshooting and close the assigned calls in a limited time frame.