Customer Support Engineer
Job Description:
Looking for Technical support semi voice for Bangalore Location.
Key Accountabilities:
· To answer calls in a timely and professional manner, logging details of the customer incident ensuring that accurate and complete information is obtained.
· To resolve customer incidents wherever possible at first point of contact or to assign the incident to the correct level 2 team or 3rd Party accurately with initial diagnostics carried out.
· Ensure that all alerts generated by our monitoring systems are investigated, incidents raised and the customer communicated.
· Ensure that customers receive timely updateson incidents and the notifications processes are followed.
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