Executive Technical Support

Job Description:

·        Ensure daily field visits are done to the satisfaction of the client and in time with agreed SLA’s.

·        Taking care of A madeus Office automations, network, systems etc by maintenance of equipment’s/systems.

·        Ensure daily calls are logged with the firm documentation in the system and resolution of the same is done with in set time frame.

·        If any third party (ISP/Vendor) calls are not resolved in set time frame then has to escalate with higher ups. He has to take help from the concern at H.O. for escalating third party calls and follow escalation matrix.

·        Responsible for maintaining H/W inventory by self or through store in charge.

Salary:Best in the Industry

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