Operations Manager

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, health care, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its foot print in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. 

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Operations Manager

Job Description:

1.    Ensuring smooth pan India customer service operations

2.   Monitor and control Call Centre, email Centre and Back Office for effectiveness and efficiency

3.   Smooth vendor management

4.   Ensure timely training updates and quality control

5.   Ensure timely resolution of customer requests & complaints

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Tags: Operations Manager, Operations Manager jobs, Operations Manager jobs in Bangalore, BPO Jobs, Call Center Jobs, KPO Jobs, Jobs in BPO, Customer Service Jobs, Technical Support Jobs, Jobs, Job Alerts, LokTv.net