Technical Support Analyst

Job Description:

Responsible for providing technical support to field engineers, technicians, product support and company customers who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software. This position generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is non-technical, this position would generally interact with product support when they cannot resolve a customer problem directly.

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